Group Licensing FAQs

Please visit our main ‘Group Licensing’ page for pricing information.

You can purchase a minimum of 5 and a maximum of 1000 user licences at a time via the online checkout. If you require a larger number of licences, please contact us at [email protected].

If you’d like to invite more users but don’t have any available licences, go to the ‘Licences’ page while logged into your Group Licensing account and click Purchase licences to buy additional licences.

You can pay for user licences online with credit/debit card (Visa, Mastercard, American Express, Union Pay), PayPal, Apple Pay, and via bank transfer.

To track the payments you’ve made so far, navigate to the ‘Payment History’ page where you can view all your past and pending transactions as well as download individual invoices for your records.

We’re sorry to hear that our Group Licensing access isn’t right for you. Typically, no refunds are permitted except for licenses which have not been activated and/or used. All other refund requests will be considered on a case-by-case basis. Please email [email protected] with a full and detailed explanation as to your dissatisfaction and we’ll do our best to find a solution for you.

To invite new users to your group licence, simply navigate to the ‘Licences’ page and enter the email addresses of the people you would like to invite in the ‘Email addresses’ field. Then click Invite users to automatically send your invitations.

Make sure to separate email addresses with commas.

Yes. If a user hasn’t responded to your initial invitation, you can resend them the invitation by navigating to the ‘Users’ page. There, locate the name of the user you would like to re-invite and click the Resend invitation icon.

Tip: You can filter users based on their status on the ‘Users’ page. Select the ‘Unconfirmed’ filter in the dropdown to view users who haven’t yet responded to your invitation.

If you would like to cancel an invitation, navigate to the ‘Users’ page and locate the name of the user you would like to uninvite. Click the Remove icon next to their name to cancel the invitation. Upon cancelling an invitation, your account is automatically credited with the unused licence.

Please note that you can only cancel a user’s invitation if they have not yet accepted your invitation and they have not set up a CareerHunter account.

You can see how many users are currently on your group licence by visiting the ‘Licences’ page. Here you can view how many licences have been used and how many are still available, as well as whether there are any pending invites.

A ‘confirmed’ user status means that the user has accepted your invitation to join your group licence and has set up and confirmed their very own CareerHunter account.

An ‘unconfirmed’ user status means that the user has not yet accepted your invitation and has not set up a CareerHunter account.

A ‘test in progress’ user status means that the user has confirmed their CareerHunter account and is in the process of completing one of CareerHunter’s tests.

To delete a user from your group licence, navigate to the ‘Users’ page and locate the user you would like to remove. Click their name to open their user profile, then click Delete user and follow the on-screen instructions.

Please note that, upon deleting a user from your group licence, the user will be automatically notified of their removal.

No, deleting a user does not credit your Group Licensing account with an additional licence.

Once a user accepts your invitation to join your group licence and they set up and confirm their CareerHunter account, a licence will be automatically deducted from your available balance. Once a licence is used up, it cannot be replaced or refunded, even if the user has yet to start completing any of the CareerHunter tests.

Unless your users provide you with their login credentials, no. Each user you invite will set up their own personal CareerHunter account and will be prompted to select their own password.

If you would like to view a user’s progress and overall performance, you can do so by navigating to ‘Users’. Click the View icon to view each individual user’s profile, along with their test results and career matches.

No, unused user licences do not expire and will remain in your Group Licensing account indefinitely until they are used up.

To view individual users’ detailed test progress and results, locate their name on the ‘Users’ page and then click the View icon. This will direct you to their user profile where you can view their individual test results, when they took a test and their career matches. You can also download individual reports of each user’s results for your records.

You can find explanations for the Abstract, Numerical and Verbal Reasoning Test scores (raw score, percentile, Sten score and T score) by hovering over the info icon next to each score.

Yes. You can download all user data into a single file. Simply navigate to the ‘Users’ page and click Export to CSV to export the available data to a CSV file for manipulation in a spreadsheet program like Microsoft Excel.