Job description

Tellers are typically the first point of contact for customers in banks. They process routine monetary transactions, offer and explain bank services, and direct clients to appropriate staff and departments. Tellers prepare specialised funds like cashier's cheques, exchange currencies and order bank cards and cheques for customers.

Duties

    • Count cash in the teller station drawer at the start and end of shift, making sure accounts balance
    • Accept cheques, cash and other forms of payment from customers
    • Verify customer's identity and account status for every transaction
    • Answer customer's questions about their account or transactions
    • Record all transactions for the day electronically and on hard copy forms when required
    • Order bank cards and cheques for customers
    • Offer and explain bank services, and refer clients to the appropriate staff and departments as needed
    • Exchange money from one currency to another
    • Prepare specialised funds, including cashier's cheques and savings bonds, for customers
    • Identify and resolve issues with customer accounts, bank balances and other transactions
    • Perform other clerical, counting and inventory tasks as requested

Skills, qualities and knowledge

Accounting and banking software
Mathematics and accounting
Customer service
Attention to detail
Time management
Active listening
Organisational
Honesty and integrity
Selective attention
Reading comprehension

Working hours and environment

Average working hours

40hweek

Typical schedule

Full Time

Standard business hours

Most tellers work full time in commercial bank branches, typically during normal business hours. Depending on the institution, your schedule may include some rotating evening or weekend shifts.

A job as a teller requires consistent concentration and accuracy in all transactions, which some workers may find stressful. You will also spend most of the day standing at a service desk.

Salary

Bottom 10%

$22k

Median

$29k

Top 10%

$39k

Annual salary estimates are based on percentile wage data collected through the Occupational Employment Statistics (OES) survey of US workers.

Qualifications and training

Education level

High School

DVM / VMD degree

Study time

1month

Most tellers only need a high school diploma, though you may consider pursuing an undergraduate degree to assist a future banking career path.

Tellers typically receive on-the-job training from an experienced or head teller. Orientation lasts about one month and covers balancing cash drawers, verifying ID and signatures, and using the bank software.

Job outlook

Projected growth
The projected growth rate of employment in the US from 2016 to 2026, based on data collected through the BLS Employment Projections (EP) programme. The national average growth rate for all professions is 7%.

-8%

No of new jobs
The number of jobs projected to become available in the US between 2016 and 2026, based on data collected through the BLS Employment Projections (EP) programme.

-41.8k

Automation risk
The probability of computerisation, based on data published in ‘The Future of Employment’, a 2013 working paper by Carl Benedikt Frey and Michael Osborne.

98%

Career progression

As tellers gain experience, they can advance in their bank to head teller or another supervisory position. Keep in mind that online banking has contributed to a decrease in available teller jobs.

With additional education, you can transition to more lucrative banking and financial careers. Options include loan officer, accounting clerk and personal financial advisor.