Job description

Spa managers run, manage and coordinate the activities of spa facilities such as saunas, hot tubs and massages. They’re responsible for directing staff and arranging guest appointments. They also handle the accounting duties of a spa, and they supervise operations to ensure staff and guest comply with the applicable health, safety and hygiene standards.

Duties

    • Run, manage and coordinate spa activities
    • Plan and organise spa services and programmes
    • Direct and manage staff and their schedules
    • Arrange guest appointments
    • Maintain spa records and database
    • Handle accounting duties of a spa
    • Supervise operations to ensure compliance with health, safety and hygiene standards
    • Plan and implement marketing strategies
    • Handle customer complaints
    • Sell and promote products such as creams, lotions and oils
    • Recruit, hire and train employees

Skills, qualities and knowledge

Leadership
Business
Communication
Customer service
Interpersonal
Organisational
Problem-solving
Patience
Monitoring
Critical thinking
Deductive reasoning

Working hours and environment

Average working hours

40hweek

Typical schedule

Full Time

Standard business hours

Spa managers typically work indoors, in a spa setting. Most perform their duties in a private office space, although a lot of their time is spent around the facilities.

Spa managers deal with a number of various clients and staff, and ensure spa services, activities and programmes are running smoothly.

Although the working environment is often relaxing and calm, it can get stressful when managing guest appointments and staff schedules.

Salary

Bottom 10%

$24k

Median

$38k

Top 10%

$64k

Annual salary estimates are based on percentile wage data collected through the Occupational Employment Statistics (OES) survey of US workers.

Qualifications and training

Education level

High school

DVM / VMD degree

Study time

1year

A high school diploma is generally sufficient to become a spa manager. That said, many employers prefer candidates who have an associate’s or bachelor’s degree in hospitality or business management. Prior experience in a similar role, such as in health clubs or hotels, can also prove useful. Training and/or licensing in massage therapy, cosmetology or other beauty treatments, as well as certifications in personal training, fitness, yoga and CPR can also increase employment opportunities.

Spa managers who run their own establishments must gain additional training in small business management, recognise local and state licensing requirements, and understand any health regulations and federal and state tax laws.

Job outlook

Projected growth
The projected growth rate of employment in the US from 2018 to 2028, based on data collected through the BLS Employment Projections (EP) programme. The national average growth rate for all professions is 5%.

11%

No of new jobs
The number of jobs projected to become available in the US between 2018 and 2028, based on data collected through the BLS Employment Projections (EP) programme.

34.5k

Automation risk
The probability of computerisation, based on data published in ‘The Future of Employment’, a 2013 working paper by Carl Benedikt Frey and Michael Osborne.

7.6%

Career progression

After gaining the appropriate education and experience, spa managers can progress to more senior positions such as spa director or regional spa director, or become a spa owner. Some spa managers move from small or local spas to exotic resort or prestigious hotel spas.