Gaming managers direct, operate and oversee gaming staff and operations in gambling establishments. They ensure that operations at gaming tables run smoothly and that customers are satisfied with the services. Gaming managers observe customers and employees to ensure they comply with all gaming rules and regulations. They also explain gaming operating rules and make sure payouts are correct. Some gaming managers also interview and train new employees.
Duties and responsibilities
- Direct, operate and oversee gaming staff and operations
- Ensure operations at gaming tables are running smoothly
- Check that customers are satisfied with the services
- Ensure customers and employees are in compliance with gaming rules and regulations
- Remove or report game cheaters
- Explain gaming operating rules to customers
- Communicate with other departments about any issues
- Deal with customer complaints
- Make sure payouts are correct
- Interview and train new employees
Skills and knowledge
AVERAGE WORKING HOURS
Nights, weekends, holidays occasionally
Gaming managers work indoors at gambling establishments such as casinos or racetracks. The job can be physically demanding, as many hours are spent walking up and down the casino floor, ensuring operations are running smoothly.
The working environment of a casino can be loud, due to noisy customers and distracting slot machines. Some casinos even allow smoking, exposing workers to second-hand smoking. Gaming managers might also have to deal with rude, angry or upset customers when they lose a bet. They must also be able to handle working during the night as the schedule is typically shift work.
Annual salary estimates are based on percentile wage data collected through the Occupational Employment Statistics (OES) survey of US workers.
Most gaming managers require a high school diploma or equivalent. Although entry requirements differ by casino, sometimes, a college degree in hotel management, hospitality or accounting is needed for the role.
Some manager positions require training, either at the casino or in a training school. A licence from a state regulatory agency, such as a state casino control board or gaming commission must be obtained to work as a gaming manager, and you will have to pass a background check and drug test.
Some gaming managers move on to work for more popular or larger casinos. With enough experience, there is also the option to change career paths and become a lodging manager or customer service representative.