Job description

Concierges interact directly with customers, patrons or visitors at an apartment complex, hospital, hotel or office building. They answer questions, provide information, extend advice or offer various services to ensure that individuals have been fully assisted with whatever help they required. Concierges will typically act as the middleman between guests and management.

Duties

    • Comply with the company’s policies and procedures while providing customer service
    • Greet guests in a friendly manner and offer any assistance they need
    • Search for and direct visitors to floors where a particular office is located
    • Receive, accept, sign and organise mail and packages
    • Keep guests updated regarding the status of their requests
    • Submit reservations, such as an airplane ticket or reservation, for patrons
    • Be knowledgeable about the city and things that visitors could do
    • Work with employees in other departments to communicate the needs of attendees
    • Use database software to monitor vacancies, reservations and other activities
    • File and review daily logs, like payments received and guest accounts
    • Present invoices to guests who are leaving the premise
    • Submit a work order to repair a bathroom or fix a window
    • Develop a business relationship with local vendors and venues
    • Coordinate porter services to assist with luggage or transportation to the airport
    • Assist with on-site events, such as corporate retreats, office moves or catering

Skills, qualities and knowledge

Organisational
Communication
Independence
Time management
Problem-solving
Decision-making
Analytical
Motivated
Tech-savvy
Customer service
Transcription
Multitasking

Working hours and environment

Average working hours

40hweek

Typical schedule

Shift Work

Nights, weekends, holidays occasionally

A concierge will often complete his or her 40-hour workweek working 8- or 12-hour shifts. Most shifts will typically consist of early starts, late finishes and weekends – holidays are quite likely, too.

Concierges work in a diverse array of industries, including casinos, hotels, luxury resorts, office buildings and apartment buildings, so your environment can be spent in a busy setting or quiet ambience.

Salary

Bottom 10%

$22k

Median

$30k

Top 10%

$50k

Annual salary estimates are based on percentile wage data collected through the Occupational Employment Statistics (OES) survey of US workers.

Qualifications and training

Education level

High school

DVM / VMD degree

Study time

2weeks

No formal education is required to become a concierge.

Most employers hire candidates with a high school diploma, although a university degree in hotel management, hospitality or tourism can help you obtain better pay and employment opportunities.

Job outlook

Projected growth
The projected growth rate of employment in the US from 2016 to 2026, based on data collected through the BLS Employment Projections (EP) programme. The national average growth rate for all professions is 7%.

11%

No of new jobs
The number of jobs projected to become available in the US between 2016 and 2026, based on data collected through the BLS Employment Projections (EP) programme.

3.7k

Automation risk
The probability of computerisation, based on data published in ‘The Future of Employment’, a 2013 working paper by Carl Benedikt Frey and Michael Osborne.

21%

Career progression

There is plenty of room for growth for a concierge. After a few years of experience, you can advance to various managerial, coordination and supervisory positions.

If employed in a franchise, you could move to working in head office.